Yarmouth Boat Yard has once again attained the Marine Industry Certification. The stringent certification process requires dealers to demonstrate best practice standards regarding customer satisfaction, employee development and training and maintaining and improving all departments.
“We are thrilled to receive the Marine Industry Certification again. While the certification process is exhaustive it really requires a top down review of our processes and we always emerge stronger by implementing positive changes,” said Steve Arnold, owner and president of Yarmouth Boat Yard.
The program provides dealers with a set of criteria designed to create continuous improvement across all departments and, in turn, develop processes for meeting and exceeding customer expectations.
The criteria and business best practices address the quality of dealer sales, service, parts, follow-up, facilities, as well as employee and customer satisfaction. Criteria compliance must be verified by an independent program consultant, and dealers are reevaluated every year to ensure they continue to meet the Certification requirements.
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| Yarmouth Boat Yard is conveniently located near I-295 and minutes from the islands of Casco Bay |
For more information about the new and pre-owned boats visit www.yarmouthboatyard.com. Yarmouth Boat Yard offers our clients a turn-key experience from new and used boat sales, storage, parts and service, showers and bathrooms and easy access to Casco Bay from one of our 150 boat slips.
Photo credit: Gary Pennington
